HJBR May/Jun 2019

Healthcare Journal of BATON ROUGE I  MAY / JUN 2019 15 quality in any operational activity our group pursues. Lastly, our governing associations create Appropriate Use Criteria that lay out the best in practice guidelines for delivering patient care in the various neuroscience services we provide. We simply incorporate those widely accepted guidelines into our practice so that we are always delivering best in class service to our patients. Editor How do you incorporate patient sat- isfaction information? Boudreaux Patient satisfaction is critically important to all healthcare companies. We review all feedback we receive with an open mind and evaluate each scenario with a determination to resolve core issues so that trends are not repeated. The desired outcome of every decision we make is to enhance the patient experience. Editor What are some other operational issues you will be working on? Boudreaux As CMS continues to hold steady and/or lower physician reimbursement, the only number we control is cost. Working with our payers and vendors to negotiate mutually beneficial and cost effective con- tracts will be key for us over the next few years. Operationally, we must continue to grow to deliver access to quality care while enhancing our patient experience andmain- taining satisfaction among our physicians and employees. Editor What are some of your long-range goals for The NeuroMedical Center Clinic? Boudreaux Establishing the NeuroMedi- cal Center as a destination care provider of choice among the U.S. for brain, spine, and neuroscience treatment. n “We review all feedback we receive with an open mind and evaluate each scenario with a determination to resolve core issues so that trends are not repeated.“