Baton Rouge General’s (BRG) new neighborhood hospital in Prairieville opened Nov. 9, accepting patients in its 14-bed emergency room and 10-bed inpatient hospital. Open 24/7, the ER joins primary care and OB/GYN services, physical therapy, and imaging and lab services, which have all opened recently.
The 42,500-square-foot facility, located right off I-10 at 14105 Hwy. 73, is easier to navigate and was designed to create a new experience for patients, taking them straight from the door to their room. The new self-rooming concept means no waiting rooms and no clipboards of forms to fill out.
“The design of this facility centered on what is most convenient and safe for patients and visitors,” said BRG CEO Edgardo Tenreiro. “We created a hassle-free experience at the Ascension hospital, and our plan is to continually improve the patient experience and apply the lessons we learn there at our existing and future facilities.”
In the ER, there is no waiting room, which comes at a time when reducing the spread of illness is more important than ever. If a patient is there for emergency care, when they stop at the main lobby’s front desk, the clinical team will be notified and will take the patient right back to a room. The streamlined process continues once they’re in an exam room, with a team of staff members treating the patient together.
“The goal is for the patient to spend as little time as possible in the more routine parts of their ER visit, like the check-in and discharge process. Instead, the focus is on their interaction with our clinical team as they work quickly to diagnose and treat the patient,” Tenreiro added.
On the second floor of the state-of-the-art facility, Candace Moore, MD, and Khaki Hazzlerigg, FNP-C, treat all types of women’s health needs – from pregnancy and birth control refills to gyn well visits and osteoporosis. The smaller neighborhood hospital means everything women might need, like lab work, 3D mammograms and bone density scans, is just downstairs from the Baton Rouge General Physicians-Obstetrics & Gynecology office.
Also on the second floor of the hospital is BRGP-Ascension, a primary care clinic previously located in Oak Grove.
Whether they have an existing BRG physician or not, patients can get their physical therapy in the new location. If recovering from an injury or issue that requires multiple visits pers week, BRG-Ascension’s convenient location makes it easy for people who live or work in Ascension Parish.